On dialling 111 a team of fully trained advisers and experienced nurses will assess your condition and direct you to the local service that can help you best, when you need it. That could be your GP surgery, an out of hours GP, A&E, a local urgent care centre, emergency dentist or a late opening pharmacist.

If it is an emergency, an ambulance will be despatched immediately without the need for any further assessment, just as quickly as if you had dialled 999.

For less urgent health needs, residents should still contact their GP or local pharmacist.

There are now only three numbers to know; 999 for life-threatening emergencies, your GP surgery and 111.

Calls to 111 are free, including from mobiles.

For more information visit www.nhs.uk/111.

Compliments and complaints
Anyone wishing to make a compliment or complaint about the NHS 111 service should call the following number: 0800 9174694.

The provider of the NHS 111 service is IC24. They can be contacted directly via http://ic24.org.uk/ or:

Clinical Governance Team
Integrated Care 24 Ltd
The Long Barrow
Orbital Park
TN24 0GP

Tel: 01233 505450

Share your experience
Have you used the NHS 111 service recently? If so the Care Quality Commission (CQC) would like to hear about your experience of the service by completing their online form at www.cqc.org.uk/share-your-experience-finder or telephoning 03000 616161.

Posters and leaflets