GP surgery on Canvey comes out of ‘Special Measures’ and is rated ‘Good’

Third Avenue GP Surgery, Canvey has now been rated good following improvements in the quality of its services, after inspectors returned to check on progress.

The Care Quality Commission had previously identified concerns about the quality of care at Third Avenue following an inspection carried out in November 2015.  Since then, the practice has worked hard to implement an action plan to improve processes and address areas of concern. Following an announced follow-up inspection on 06 June 2017, the practice was rated as good overall.

Tricia D’Orsi, Chief Nurse at NHS Castle Point and Rochford CCG said:  “We are delighted that the hard work of the staff at Third Avenue has paid off.  We have worked closely with the practice to support them during this stressful time.  Patient feedback has remained positive throughout, which is testament to the great care provided at Third Avenue.”

Kath Daly, patient representative at the Third Avenue GP practice said: “This is great news, having been interviewed by the CQC as a patient representative, I am glad that the practice has now been taken out of special measures.  We are lucky to have such great doctors, such as Dr Sukumaran on the Island.”

The Surgery, which has a patient list of over 7,300 patients, has now been rated ‘good’ across all five CQC quality measures: safe, effective, well-led, caring and responsive.

Local Councillor Peter May said: “This is fantastic news and I would like to thank the doctors and nurses at Third Avenue that work incredibly hard for their patients.”

Professor Steve Field (CBE FRCP FFPH FRCGP), Chief Inspector of General Practice for CQC said: “I am taking this service out of special measures. This recognises the significant improvements made to the quality of care provided by this service."

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