Results of the 2016/2017 GP Patient Survey have now been published. GP practices across south east Essex were found to be the best in Essex for overall experience of local GP surgeries.
The GP Patient Survey was carried out independently by Ipsos MORI and measures patients’ experiences across a range of topics, including; making appointments, waiting times, perceptions of care at appointments, practice opening hours and out-of-hours services.
Results showed that while there was a lot of positive feedback from local residents, the survey also highlighted some areas that can be improved.
There was also significant contrast in local residents who felt they could actually get an appointment at their GP practice. While there was an overall improvement in getting appointments in south east Essex, in one area only 57 per cent of patients felt they could easily get an appointment.
Ian Stidston, Accountable Officer for both Clinical Commissioning Groups (CCGs) in south east Essex said: “While we are glad that local residents are telling us that they are very happy with certain aspects of their GP service, we are committed to finding out what isn’t working and how we can make things better.
As part of our patient engagement work, people tell us about problems with GP phone lines and delays in getting an appointment, this reflects the findings of the national survey and we are working with our practices to identify better ways of working.
We are already seeing some excellent examples of practices working differently and innovatively to meet the needs of patients.
Practices in Benfleet have come together to employ new members of staff to help free up GP appointments. Audley Mills GP practice in Rayleigh began offering telephone GP consultations alongside face-to-face appointments last month. With the introduction of telephone consultations they were able to deal with double the amount patients in the first week of the new service.”