Share your thoughts on non-emergency Patient Transport Services

Non-emergency patient transport is an NHS service that provides transport for patients to attend NHS funded hospital or clinic appointments. To use the service patients must meet the eligibility criteria which are based on medical need.

The five NHS clinical commissioning groups (CCGs) within mid and south Essex are working together with patients and local stakeholders to design and formally procure a single new patient transport service for all patients living in Mid Essex, Basildon and Brentwood, Castle Point and Rochford, Southend and Thurrock CCG areas. Currently there are several separate patient transport services for patients living in these areas.

We want to listen to patients and local stakeholders to make sure the new service will meet the needs of patient transport service users within mid and south Essex. We have already held two stakeholder workshops for patient representatives and NHS staff to tell us their views on the key features of a new service.

The CCGs are also carrying out a survey of people with recent experience (within the last 6 months) of booking or using patient transport services, either as a patient or as a carer.

If you are a patient representative you can help us to capture feedback on patient transport services by promoting the survey to friends and colleagues, and by taking part yourself if you have recent experience as a service user.

The feedback from the workshops and the survey will be incorporated into the service specification for the new patient transport service. The new provider will be expected to meet all the requirements set out in the service specification.

To access the online survey, click on this link:

If you would like paper copies of the survey, please contact

The survey closes on 14 June 2019.

The formal procurement process for the new service is due to begin this summer, with the new service starting in summer 2020.

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