We find out what engagement work the different organisations are doing and we work together as much as possible. We also take action on the back of feedback we get from engagement work.
How we hold providers to account
When providers want to make a change to a service, they should let the commissioners know. We then ask about their plans to involve patients in their changes and either get involved as commissioners where that is appropriate, or ask to see the engagement reports before any decisions are made.
Here are some of examples of when that might happen:
- Local hospitals wanted to change the way in which they delivered service. We worked with them to launch a major public consultation. This site has more information about the outcome of this consultation (link opens in new window).
- Changes to GP services following a decision to hand back a contract to deliver GP services in Canvey. We took a proactive approach to work with the GP practice and staff to ensure patients were informed and involved.
Our Quality and Safety team and our Equality Lead are really important in this as they will hear about changes through quality review meetings with providers. We work closely with them to make sure the CCG is asking the right questions, focusing most on those people who will find it hardest to access our services.