Holding our providers to account

The CCG is responsible for planning and buying (commissioning) local healthcare services. The services we buy are:

  • Hospital services
  • Mental health services
  • GP services
  • Community services
  • Some voluntary community sector services

There are individual organisations that provide these services. The main providers in Southend are:

  • Our 23 GP practices
  • Southend University NHS Foundation Trust – hospital
  • Essex Partnership University NHS Foundation Trust – mental health and community
  • Care and Nursing Homes

Essex County Council is responsible for social care services and public health.

We find out what engagement work the different organisations are doing and we work together as much as possible. We also take action on the back of feedback we get from engagement work.

How we hold providers to account

When providers want to make a change to a service, they should let the commissioners know.  We then ask about their plans to involve patients in their changes and either get involved as commissioners where that is appropriate, or ask to see the engagement reports before any decisions are made.  

Here are some of examples of when that might happen:

Our Quality and Safety team and our Equality Lead are really important in this as they will hear about changes through quality review meetings with providers.  We work closely with them to make sure the CCG is asking the right questions, focusing most on those people who will find it hardest to access our services.