Contact us

Address

  • Pearl House
    12 Castle Road
    Rayleigh
    Essex SS6 7QF

Contact the CCG:

For general enquiries, call 01268 464508 (for complaints, please see numbers below). All calls will be responded to.

You can email us at CPRCCG.corporate@nhs.net

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Private prescriptions including travelling abroad

For information on private prescribing & prescribing guidance linked to travelling abroad click here.

Complaints

For more information about who to contact in order to make a complaint, visit our complaints and concerns page.

If you have a complaint about a primary care service (GP, dentist, pharmacist, optician), please contact NHS England:

Telephone: 0300 311 22 33

england.contactus@nhs.net 

NHS England
PO Box 16738
Redditch 
B97 9PT

If you have a complaint about the CCG, the NHS 111 service or SEPT, please contact our Quality Team:

cprccg.complaints@nhs.net

Please email where possible. If you are unable to email, please call 01268 464508.

Castle Point & Rochford CCG
Quality Team
Pearl House
12 Castle Road
Rayleigh
Essex SS6 7QF

Media enquiries

If you have a media enquiry, please contact our Communications team on 01268 464522 or 464594 or email: claire.routh@nhs.net  

Access to Information

Freedom of Information (FOI) requests:  Please send FOI requests either by email to: essexccgs.foi@nhs.net 

Continuing Healthcare

01268 464550

cprccg.chc@nhs.net 

For more information, please visit our Continuing Healthcare page.

Data protection

The CCG’s Data Protection Officer is Jane Marley, Head of IG Essex CCGs, who can be contacted via email on dpo.essexccg@nhs.net

Covid-19 Vaccination Programme

If you have a question about the COVID-19 vaccination programme, you can find out more on the Essex Covid Vaccine website

If you live in Essex and need help to book an appointment you can ring
0344 2573 961 (open 10am to 4pm, local rate).

If you wish to make a complaint, please email epunft.pals@nhs.net
or call 0800 085 7935.

Frequently asked questions - COVID-19 Vaccine Information for Essex:
https://www.essexcovidvaccine.nhs.uk/coronavirus-vaccine/faqs/