Get Involved

We are keen to ensure that every part of our health and care system is shaped by those who use local services.  In this section you can find out different ways to have your say and influence the development of health services in the future.  

We are committed to listening and understanding patient needs, so that we can commission the right services for the people of Castle Point and Rochford. In this section you can find out different ways to have your say and influence the development of health services in the future.  

Ways in which you can become involved:

Our patient group – called the Patient and Community Reference Group (PCRG) – meets every other month.  At these meetings patients and the public can influence decisions about local healthcare, bring any issues, concerns, or good news stories, to the group.   The group is made up of a cross section of local residents who represent different groups and provide us with the patients’ view and experiences, giving their input into many of our commissioning decisions. The group is also actively involved in many of our projects and campaigns.  The CRG has dedicated GP leadership and consistent input from Healthwatch Essex. While it is a closed group – please do contact us if this is something that you would like to be involved with.

Through our attendance at many public engagement events in Castle Point and Rochford, our aim is to raise awareness of our role as a CCG and build a database of local residents and their specific interests, so that we can build ongoing dialogue with our locality.  If you would like your details to be added to our database, please email us.

How do we make sure the patient voice is heard?

Patient engagement is represented at Governing Body by a lay member for Patient & Public Involvement.  A big part of this role is to:

  • Gain assurance that the CCG is meeting its patient and public involvement (PPI) duties and use their expertise to support a particular focus on reducing identified health inequalities.
  • Seeks assurance that the voice of the local population is heard, including that of all vulnerable groups and communities
  • Gain assurance that the CCG is meeting its duties under the Equality Act, and that a culture of equality and diversity is embedded within the organisation e.g. providing challenge and input around the CCG's efforts to eliminate discrimination, advance equality of opportunity amongst people with protected characteristics and tackle prejudice by promoting understanding.

Details of patient engagement activities can be found in our Annual Reports and in Accountable Officer updates that are presented at each public Governing Body meeting.

The CCG also provides training to members of the public who are involved in our work.

For more information, please contact our Communications team on 01268 464522 or 01268 464594 or email: 

Our communications and engagement stategy

Involving the public helps us to understand people’s needs, and to prioritise those people who experience the poorest health outcomes – enabling us to improve access and reduce health inequalities.

We host staff training sessions about the role of communications and engagement, supply a guide to involvement and a plan template designed to help CCG commissioners fulfil their statutory duties and involve patients and the public effectively and systematically. Our staff also use an Equality Impact Assessment to enable us to consider all the information about a service, policy or strategy from an equalities perspective and then action plan to get the best outcomes for service users.

Read our Communications and Engagement Strategy 

If you need any of our documents in alternative formats such as, larger print, easy read, braille, audio format or different languages, please contact