Click here to download our Compliments and Complaints leaflet.
Complaints about primary care services
If you have a complaint about a primary care service (GP, dentist, pharmacist, optician), patients are encouraged to make their complaints directly to the Organisation itself. Otherwise, please contact NHS England:
Telephone: 0300 311 22 33
PO Box 16738
Complaints about the CCG
If you have a complaint about Castle Point & Rochford Clinical Commissioning Group, please contact:
Please email CPRCCG.Complaints@nhs.net. If it is urgent or you are unable to email, please call 07875 098451.
Castle Point & Rochford CCG
12 Castle Road
Essex SS6 7QF
Complaints about NHS 111 or SEPT
You can send your complaint to the CCG using the contact details above, or contact NHS 111 or SEPT directly:
Complaints relating to Southend University Hospitals Foundation Trust
01702 435555 ext 5144