Complaints and concerns

Complaints Leaflet

Click here to download our Compliments and Complaints leaflet. 

Complaints about primary care services

If you have a complaint about a primary care service (GP, dentist, pharmacist, optician), patients are encouraged to make their complaints directly to the Organisation itself. Otherwise, please contact NHS England:

Telephone: 0300 311 22 33


NHS England
PO Box 16738
B97 9PT

Complaints about the CCG

If you have a complaint about Castle Point & Rochford Clinical Commissioning Group, please contact:

Please email If it is urgent or you are unable to email, please call 01268 464586.

Write to:

Castle Point & Rochford CCG
Quality Team
Pearl House
12 Castle Road
Essex SS6 7QF

Complaints about NHS 111 or EPUT

You can send your complaint to the CCG using the contact details above, or contact NHS 111 or EPUT directly:

For complaints about NHS 111, email

For complaints about EPUT visit: Complaints & Compliments | Essex Partnership University NHS Trust (

Southend, Basildon and Broomfield Hospitals

For complaints relating to Basildon, Broomfield or Southend Hospitals, you can find more information about making a complaint on the Mid and South Essex NHS Foundation Trust website.