Complaints and concerns

Click here to download our Compliments and Complaints leaflet. 

Complaints about primary care services

If you have a complaint about a primary care service (GP, dentist, pharmacist, optician), patients are encouraged to make their complaints directly to the Organisation itself. Otherwise, please contact NHS England:

Telephone: 0300 311 22 33


NHS England
PO Box 16738
B97 9PT

Complaints about the CCG

If you have a complaint about Castle Point & Rochford Clinical Commissioning Group, please contact:

Please email If it is urgent or you are unable to email, please call 07875 098451.

Write to:

Castle Point & Rochford CCG
Quality Team
Pearl House
12 Castle Road
Essex SS6 7QF

Complaints about NHS 111 or SEPT

You can send your complaint to the CCG using the contact details above, or contact NHS 111 or SEPT directly:

For complaints about NHS 111, email

For complaints about SEPT, call 0800 0857935 or email

Complaints relating to Southend University Hospitals Foundation Trust

Complaints Team
Southend Hospital
Prittlewell Chase

01702 435555 ext 5144 


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