Click here to download our Compliments and Complaints leaflet.
Complaints about primary care services
If you have a complaint about a primary care service (GP, dentist, pharmacist, optician), patients are encouraged to make their complaints directly to the Organisation itself. Otherwise, please contact NHS England:
Telephone: 0300 311 22 33
PO Box 16738
Complaints about the CCG
If you have a complaint about Castle Point & Rochford Clinical Commissioning Group, please contact:
Please email CPRCCG.Complaints@nhs.net. If it is urgent or you are unable to email, please call 01268 464586.
Castle Point & Rochford CCG
12 Castle Road
Essex SS6 7QF
Complaints about NHS 111 or EPUT
You can send your complaint to the CCG using the contact details above, or contact NHS 111 or EPUT directly:
For complaints about EPUT visit: Complaints & Compliments | Essex Partnership University NHS Trust (eput.nhs.uk)
Southend, Basildon and Broomfield Hospitals
For complaints relating to Basildon, Broomfield or Southend Hospitals, you can find more information about making a complaint on the Mid and South Essex NHS Foundation Trust website.