Update: 26 August 2016
Grafton Surgery, Central Canvey Primary Care Centre, Canvey Island
As per previous communications, GP Healthcare Alliance has been providing GP services at Grafton Surgery since 15 August 2016 – this replaced the previous arrangement with Oaklands Surgery that looked after Grafton patients for the six weeks prior to this date. Both arrangements were in place due to action by the CQC which resulted in an urgent cancellation of the CQC registration of Grafton Surgery, Canvey Island under section 30 of the Health and Social Care Act 2008.
The CCG is aware of significant issues both operationally and clinically facing GP Healthcare Alliance during this transition period which has affected the care some patients have received in the last two weeks. We are assured that GP Healthcare Alliance have been working hard over the last two weeks to ensure that, moving forwards, the patients at Grafton surgery will have an improved service.
As of 1 September 2016 patients will have two full time GPs working there along with Advanced Nurse Practitioners. Extra locums have also been arranged to help support the clinical staff that will be working there.
We want to reassure patients that we are working tirelessly to sort these transitional problems out as quickly as possible while investigations at Grafton are ongoing.
While our priority is the delivery of safe and effective patient services – staff are working very hard in unusual circumstances so we ask patients and stakeholders to be understanding.
What happens next?
The lead GP partner had the opportunity to appeal against the decision to cancel the CQC registration and provide an action plan to show how they will resolve the issues that were identified.
If an appeal is unsuccessful, the lead partners will need to work with the local Clinical Commissioning Group CCG to explore the options for future service delivery.
The timetable for this is hard to predict precisely.
The CCG will write to all Grafton Surgery patients when permanent arrangements are clear.