Complaints and concerns

Click here to download our Compliments and Complaints leaflet. 

Complaints about primary care services

If you have a complaint about a primary care service (GP, dentist, pharmacist, optician), patients are encouraged to make their complaints directly to the Organisation itself. Otherwise, please contact NHS England:

Telephone: 0300 311 22 33

Email: england.contactus@nhs.net

NHS England
PO Box 16738
Redditch
B97 9PT

Complaints about the CCG

If you have a complaint about Castle Point & Rochford Clinical Commissioning Group, please contact:

Telephone 01268 464586 or email CPRCCG.Complaints@nhs.net 

Castle Point & Rochford CCG

Quality Team
Pearl House
12 Castle Road
Rayleigh
Essex SS6 7QF

Complaints about NHS 111 or SEPT

You can send your complaint to the CCG using the contact details above, or contact NHS 111 or SEPT directly:

For complaints about NHS 111, email complaints.ic24@nhs.net.

For complaints about SEPT, call 0800 0857935 or email complaints.department@sept.nhs.uk.

Complaints relating to Southend University Hospitals Foundation Trust

Complaints Team
Southend Hospital
Prittlewell Chase
Westcliff-on-sea
Essex
SS0 0RY

01702 435555 ext 5114 or 6449

Complaints@southend.nhs.uk 

 

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